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Sales Coaching
October 4, 2023
Nishit Asnani
Unlock the secrets behind viral products, and learn how to use product development, marketing strategies, and social media buzz to invigorate your sales game.

Hey, did you hear about that new product everyone's been talking about?


Well, maybe you've been living under a rock or got caught up avoiding that annoying office coworker who just can't stop raving about their new diet. Either way, let's imagine for a second that product could be yours. Sounds pretty groundbreaking, doesn’t it?

Well, creating a viral product is not about mastering dark arts or pulling rabbits out of hats. It's more about understanding human behavior, a bit of creative genius, and a well-executed marketing plan. So strap in, let's demystify this enigma together and get ready to stir things up in the marketplace.

The Viral Phenomena: Throw Away The Hype, Here is the Real Deal

To "go viral" sounds like it belongs in a Hollywood script, doesn't it? But let's be clear, we're not talking about some device from the Avengers' tech team. When it comes to product development and marketing, viral refers to creating products that rapidly catch fire in the market, creating a tsunami of desire and demand. It's about setting the world ablaze, capturing imaginations, and perhaps most importantly, opening wallets.

Reality check: Making a product viral takes strategic thinking, careful planning, and diligent implementation. But hey, the reward is worth everything: legions of cheerleading customers doing the hard work of sales promotion for you!

The Elements of a Viral Product

Crafting Killer Value Proposition

When creating a product with the potential to go viral, you need to offer a killer value proposition. This isn't just about having “another good idea.” It's about being able to say: "Hey customer, forget those sad, monotonous life before. With our product, you're stepping into a whole new world of awesomeness!"

Sounds ambitious, right? But like your third-grade teacher always said, “Aim high!” Make your product so irresistible that customers feel they've discovered the eighth wonder of the world...or at least, something close enough.

Memorable: Dare to be Different

What happens when you blend into the crowd? You become as forgettable as that movie you saw that one time, you know, the one with that actor. Yeah, that’s not the type of reaction you want for your product.

Going viral is all about standing out from the crowd and stirring up some excitement. This calls for boldness, innovation, and a willingness to take a few risks. So paint your product in contrasting colors, imbue it with a whiff of daring - and see how it turns heads.

Shareable: Create Product FOMO

You’ve seen it happen: Those Instagram-worthy vacation photos from your friend that quickly flood your feed, making you wish you weren't stuck at work. Your friend inadvertently created FOMO (Fear of Missing Out) and made you crave that experience.

That’s exactly what you need for your product. Make it so shareable that millennials and boomers alike need a piece of it. The perfect recipe for shareability? Combine stunning presentation, irresistible value, word-of-mouth marketing, and a dash of exclusivity.

And remember to design with social media in mind. If your product fits in a tweet, fits in an Instagram story with room for some flame emojis - bingo!

Alright, now that we've dusted off those concepts of viral products, let's dive into the heart of it. By heart, I mean social media. Yes, that place where cat videos rule and you get to see what your boss is up to on weekends.

The Role of Social Media in Viral Marketing

Social Media Power: When the World Becomes Your Marketplace

Let's take a minute to appreciate the beauty of social media. It's not just for flexing your beach bods or testing the waters of turbulent political debates—it's also the place where products can get catapulted into the stratosphere.

Social media acts as a megaphone, taking the chatter about your product and blasting it out to the masses. It's like standing on top of a mountain and shouting about your amazing product. Except the mountain is Facebook, and your voice is that cleverly crafted hashtag.

But remember, your aim should not merely be to create noise; it's about generating meaningful conversations. It's not about shouting into the void, but sparking engagement. So don't just aim for likes, aim for shares and comments. They're like the golden tickets of social media marketing, Willy Wonka style.

Influencer Impact: Leverage the Popularity Dividend

Ah, the influencers! Love them or hate them, you can't ignore them. Navigating social media without influencers is like trying to sail the Pacific with a paper boat—not gonna happen.

Harnessing influencers is a must when you aim to go viral. These internet celebrities are your key to tapping into established audiences, building your brand’s credibility, and linking with potential customers at an emotional level. It’s like getting that popular kid in school to say you’re cool.

So when labeling your product, think about how you can engage influencers in your niche. Do your homework, find the right matches, and weave them into your viral marketing story.

Word-of-Mouth Marketing: The Underrated Game Changer

Building Trust Through Conversations

Word-of-mouth marketing is like that quiet kid in class who always has the answers but is often overlooked because he doesn’t raise his voice. It's time to give this silent genius its due.

People trust their peers, their family, their friendly next-door neighbor with the sweet dog. According to Nielsen, 92% of customers believe suggestions from friends and family over all kinds of advertising—it's the ultimate credibility builder. So, how about turning your customers into your outspoken brand ambassadors?

With personalized interactions, responsive customer service, and consistently high-quality products, you can surely break the ice for those golden conversations that organically promote your offerings.

Implementing Referral Programs to Stoke the Fire

Just thinking 'I wish everyone would talk about my product' won't make it happen— you need to stoke the fire. How? Spice things up with a referral program!

By offering incentives for referrals, you're basically pushing the fast-forward button on word-of-mouth marketing. It's like whispering a secret and then daring the other person not to tell anyone. They will surely spill the beans, and excitement will spread.

Just remember, word-of-mouth isn't about PUSHING customers to spread the word; it's about PULLING them in with a product so good they can't help but talk.

Case Studies of Viral Product Success Stories

Now, we're not just going to tell you that product A was a hit and product B flopped. No, we're going in for a closer look, like Sherlock Homes inspecting a crime scene, minus the murder, thankfully. Here are some viral product success stories with lessons worth more than gold:

  1. Old Spice: “The Man Your Man Could Smell Like” Campaign. This ad campaign literally broke the internet. But why did it work? It dared to be different, used humor and a dash of absurdity to quickly fire women's imaginations. Result? 107% percent increase in sales in just a short while! Now, if that's not worth a sweet, musky sniff, I don’t know what is.
  2. “Fenty Beauty” by Rihanna. This popped onto the scene with a loud and proud declaration of inclusivity: "Beauty for all!“, offering a range of foundation colors that catered to all skin shades when nobody else did. Rihanna’s star power? Check. Attention to diversity? Double check. Massive online buzz? You bet! Tip: Identify gaps in the market and fill them up!
  3. The Exploding Kittens Card Game. Sound crazy? It absolutely is! And, it’s viral. Created by Matthew Inman of "The Oatmeal" fame, this game truly exploited the power of social media and crowdfunding platform Kickstarter to create a pre-launch hysteria that spanned the globe. The game's rule is simple: explode or be exploded. This product had a clear value proposition, FOMO-inducing positioning, and enough quirky humor to catch attention at first glance.

Tips to Make Your Product the Next Big Thing

Marrying AI with Sales: The Sybill Way

Modern problems require modern solutions, right? Here comes AI – the game-changer every business needs right now. Sybill, for example, is not just a platform that nudges you when a sale is about to close. It's designed to be a sales rep's best buddy, a 24/7 and 365 days a year assistant.

Sybill records sales conversations, transcribes them, creates call summaries, bangs out follow-up emails, and guides reps in closing more deals. It's like the Swiss Army knife for sales, minus the sharp edges. Plus, it populates the CRM custom fields and shoves all important data right over there without pestering you with annoying paperwork.

What to learn here? Marrying AI and sales is a brilliant move in today's dynamic market scenario. It’s like adding some ultramodern spice to your old-school sales recipe.


Think of this journey through viral product creation as a thrilling rafting adventure. There are calm stretches where you learn the basics (elements of a viral product, social media marketing, word-of-mouth marketing), and there are frothy rapids where you apply those principles (case studies, AI integration, etc.).

If you've followed along, you now know how to craft a viral product designed to outpace your competitors and make waves in the market. So clear the cobwebs off your stagnating product plans and inject them with viral energy!

Just remember, it's not just about getting your product out – it's about creating something that compels people to share and talk. And once that conversation starts and spreads, well, strap in for a wild ride, my friend, because you're going viral.

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